Quality of Service

Service quality is the part of this Men Capital Group review that includes the three most important things for every broker: trading platform, conditions and education. If that’s fulfilled, the broker did the majority of the work well. So, let’s move straight to the review and see if Men Capital Group did a good job or not.

When it comes to the trading platform, Man Capital Group created a web-based option that is powerful enough for the professional trader but designed for everyone. It’s available for desktop and mobile phones and you can customise it completely.

As usual, we took some time and tested every feature this platform has to offer. The design is simple, you don’t need previous experience, and everything is accessible. If you take a look at the left side of the screen, you will see six icons. All those icons are created for account management and from there you can see positions and closed positions, deposit, see your funds and manage the account.

Right next to that is the list of all tradable assets. This part is neatly done because everything is separated into asset classes. You can choose between Forex, Commodities, Crypto, Stocks, and Indices. Once you select the class you want, a list will appear and you can choose the desired asset.

As soon as you choose that asset, a chart will appear in the right part of the screen. This chart has all the important details about a specific asset that you selected. For example, you can set the interval and see the chart in the last one minute or one month. Also, you can change the chart type, indicators, label, etc. This is exactly what makes the Man Capital Group platform a good choice for professional traders. They will have an option to customise everything and adjust it to specific needs.

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Trading conditions really surprised us, because each person has six different options. From a Self-Managed account to VIP. The main advice we can give you is to choose the account based on your level of experience. If you are already familiar with the Forex market, a Self-Managed account will not satisfy your needs. It has only market review, and leverage up to 1:100. But of course, there is a reason for that — the minimum deposit requirement is just 250 EUR.

With the Basic account, you will get better possibilities, but that’s still not enough if you are a professional. The minimum deposit requirement is 5,000 EUR and you will have a dedicated account manager, trading bonus, basic spreads, leverage up to 1:200 and trade room tier 3. The Gold account has a deposit requirement of 10,000 EUR and it offers better spreads, tier 2 trade room, financial and risk management planning, special ventures and private analyst sessions. Now, we have a real treat — Platinum and Diamond accounts. The first one has a deposit requirement of 25,000 EUR and the second one has 50,000 EUR. Needless to say, conditions are impeccable and you will have priority withdrawals, an invitation to VIP events, complete access to the trade room as well as the Bitcoin Package (for Diamond), leverage up to 1:400, etc. As you can see, those are the accounts that will satisfy the needs of every trader, even the pickiest ones.

We said at the beginning there are six accounts, so the only thing left to do is mention the last possibility. It’s a VIP account and this is invitation-only. You need to have an account at Man Capital Group and after that, you can contact the account manager who will help you upgrade your account to VIP and have everything subordinated to you.

The last part of service quality in education. This is an important part that is often omitted from websites. We fail to understand why, but it is what it is. However, Man Capital Group provided excellent educational material for everyone. Even if you are not a client, you can still read eBooks, look at the Glossary and learn new things. Of course, if you have an account, educational material is on a whole new level and you can access different webinars, personalised coaching and many other things.

To summarize this part of the review, we can say that Man Capital Group provides impeccable service quality. So far, we have no complaints and we can just hope that things will remain equally good.

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Speed of Response

We are completely aware that it takes a lot of effort to create a good customer support centre. That’s exactly why we do not expect to see the support that is available 7 days a week, but we do expect to have someone who will be there at least during the working days and who will give us prompt responses.

At Man Capital Group, you can count on responsive support that will be there for you five days a week. If you send a message within working hours, you can expect an immediate answer, especially if you use the Live Chat option. The method we tested was an online form and the answer came the same day. 

This is such a convenient option because you don’t have to leave the page and the only thing you need to do is fill in your details, choose the department and type the message. An answer was helpful, we got an in-depth explanation and there was no need for additional questions. Apparently, Man Capital Group provides responsive and knowledgeable support.

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Transaction Speed

Deposit is quite a simple process, that doesn’t require a lot of your time. You can do everything in just a few steps and money will be on your account instantly. Things are a bit different with withdrawals since it lasts between seven to ten business days.

There are some security steps that have to be fulfilled, such as Identity Verification. You will have to prepare documents to prove it’s really you behind that account and as soon as they verify that, money will be transferred to your bank account.

Commissions

With Man Capital Group, everything is transparent, therefore you can count to have a complete list of fees. There won’t be any negative surprises, you won’t have to pay for hidden fees and before you even accept to trade here, you will know every single commission that will be charged.

Regulation

Although this is not a regulated broker, it showed impeccable service and even better security levels that we feel more than confident to say, you should open an account and start trading at Man Capital Group.

Variety of Payment Options
There are three options you can use as a payment method — Credit Card, e-Wallet, and Bank Wire. This is more than enough if you ask us because every way for a transaction is covered. So, the only thing left to do is to conclude that Man Capital Group Broker is a legitimate broker that will provide you with excellent service.