Doo Prime is a Forex broker owned by Doo Holding, a well-established company. The website looks excellent, it is responsive, and you can find a step by step guide on how to open an account. Of course, good design should be just addition, there are a lot of more important things and we will go through all of them together.
Quality of service
Although everything looks excellent at the first glance, high-quality service is not something this broker can be proud of. The first negative thing is the lack of information. With this broker, everything is hidden. You cannot see some crucial information and that is a big problem.
For example, the only trading conditions listed are PIP value (it is different depending on the asset you choose), leverage, spread, and transaction time. But that’s it. There are two accounts, ECN and STP (the classic one) and you can decide which one you want based on a few things this broker wrote about them.
When it comes to trading platforms the offer is good. Finally, something worth our time. There is a possibility to choose MT4 and MT5 (for computer or mobile), to trade on a web-based multi-account management system or VPS hosting system.
The third segment of service quality would be education. Can you find good learning material here? Well, not exactly. Let me be precise, you cannot find a single educational thing on the website. So, the excitement I had when I saw options for trading platforms drop down all of a sudden.
Speed of response
When you visit the Contact Us page, there is a list of customer service centers. We are talking about different regions, so there is one in Dallas, Hong Kong, Singapore, Kuala Lumpur, Taipei, Ho Chi Minh City, Mauritius, Seychelles, and Vanuatu. Not bad at all, but the thing is, you cannot contact any of these centers. The only thing listed is physical addresses, not emails or phone numbers.
There is a Live Chat option but when you click on it nothing happens. So, the only way to reach out to this broker is to request a call and wait for them. As you can see, the speed of response is not good at all and that’s not something I expected to see.
Until now, we are already used to missing information. But what I did not expect is that you cannot find anything about transactions. It’s fine to forget some things, but when you don’t add deposit and withdrawal policy, it’s a problem.
The only thing I can tell you is that the withdrawal process consists of entering the withdrawal amount, selecting the method of withdrawal, verifying the transaction details, and confirming the withdrawal. Just like with every broker. The whole process will last up to two days, which is great. Of course, if that is actually true.
I went through the whole list in the Terms and Conditions and what did I find about commissions? You guessed well, nothing. It’s a common thing that scam brokers avoid putting information like that on the websites. If potential clients don’t have the proper information, it’s easier for the broker to make frauds.
This is why I would always advise you to find someone who is transparent, and you will always know what to expect.
This broker is not a regulated one. Usually, I am not a person who seeks a license only, but in this specific case, I find that a huge problem. We’ve seen in this Doo Prime review how this broker works. Information is missing, funds are not safe, support is not available. So, the last thing you want is to get scammed and not be able to ask for help from authorities.
Variety of payment methods
We came to the end of this Doo Prime review and I can only say one thing, now I am not even surprised by the fact that there is not a single useful information on the website. So, I cannot tell you what the payment methods are and how to deposit funds. That is a mystery and it should be completely transparent.
I believe that you can summarise things by yourself now. This is not a broker that is worth your trust. Actually, this is a broker that will most likely take your money and you won’t be able to do anything about that.