What happens when Forex veterans decide to pass their knowledge to the less experienced traders and help them seek new opportunities? Arrowteks happens. What you can find here are personalized 1-on-1 coaching and industry-leading market data. This broker implemented innovative trading tools, as well, so clients can always have all the necessary information.
There is one thing I like a lot about this broker. What it aims to achieve is to build a long-term relationship with clients. Also, the three main values it nourishes are trust, transparent trading, and quality support services. Those are some values that I like to see and if Arrowteks really implements them in the business, we have found an excellent broker.
Of course, we cannot believe someone based on the claims, so let’s see what this broker offers in reality. For starters, it offers four account types. The smallest one is Silver. Within this account, you do not receive so many benefits, but the minimum deposit is just 250 EUR, so I would recommend it to every person who is a beginner. Start slowly and you will grow with time. With a Silver account, you receive over 200 trading assets, market review, and leverage up to 1:100.
The next one is the Gold Account. If you are ready to deposit at least 10,000 EUR you will get a dedicated senior account manager, bonus funds, leverage up to 1:200, financial planning, different promotions, and monthly webinars.
Platinum Account is the next available option. Aside from senior account manager and bonus funds, you receive up to 1:300 leverage, trading signals, weekly webinars, and private analyst sessions but you need to deposit at least 50,000 EUR.
Lastly, we have a VIP Account that works as an invitation only. You will receive up to 1:400 leverage, complete access to trade room analysis, access to lucrative VIP events, and full access to webinars.
Based on the things we just saw, this Arrowteks review will go in a very positive direction. So, let’s not waste any more time and see what the quality of the service is.
Quality of service
Quality of service is an extremely important part and that’s why we will go through each segment in this Arrowteks review. The first thing you will notice is a simple, yet professional website. It contains everything clients could need and most importantly, it is optimised for every device. You can trade using your computer, mobile phone, or tablet. Whatever you prefer.
The next thing I always like to see is educational material. Without it, I cannot say a broker offers excellent service. At Arrowteks, there is a separate Education Center. Once you click on it, you will be able to choose between eBooks, Asset Index, Frequently Asked Questions, and Glossary.
The part with eBooks contains different materials for both professionals and beginners. There are basic technical analysis books and beginner strategies, but you can also find advanced strategies books as well as articles about trading markets and global Forex definitions.
Of course, if you run into any unknown definition, simply go to the Glossary section and you will find an explanation. I am really impressed by the offer. I won’t say I didn’t expect to see that since we are talking about a broker that was founded by experienced traders, but it’s not that often to see that someone wants to share all their knowledge with others.
Lastly, I want to reflect on the Trading Platform itself. The platform Arrowteks uses is web-based. You won’t be able to download it, but it is optimized well, so you can open it on your mobile or tablet device. The only thing you need to do is log in to your account from any device and start trading.
What makes the whole story even better is the drop-down menu. They listed assets by the daily changes, names, and trending and it’s up to you to select the desired category. Asset selection is excellent (over 200 of them), so you can choose between crypto pairs and CFD stocks from popular companies.
The platform really met all my expectations. Although I entered for the first time, it was easy to manage and find everything. When I sum up everything, I am satisfied with the service quality.
Speed of response
If a broker wants to provide high-quality service, it needs to have responsive customer support. That said, in this Arrowteks review I will test the responsiveness, too. We need to make sure that we can always count on help if any problem happens.
If you need any assistance, there are four different ways to contact customer support. You can do that using fill-in form on the website, sending an email, sending a message on Live Chat, or simply reaching them out on the phone.
The form on the website is excellent because it contains different sectors. So, depending on the question you have you can send a message to Customer Support Service, Trading Platform Assistance, General Feedback, and Complaint. This way, the message will instantly go to the right department and they will be able to reply fast. Besides the contact form, there is an option to call them (there is one phone line for Australia and one for the United Kingdom and the working hours are Monday to Friday 04:00 – 15:00 GMT) or send an email to compliance or support.
The last option, and the one I tested, is Live Chat. This is the best way to see what the speed of response is because replies on Live Chats should be instant. And they are at Arrowteks. I had the pleasure to chat with a very nice customer representative who gave me answers to every question within minutes. So, the only thing I can say is that this broker has very responsive support.
With Arrowteks you won’t have to wait a lot to receive the money on your account. The first step is to provide some documents in order to verify your account. Once you do that, you will be able to proceed with the withdrawal request. So, if you want to speed things up for a little bit, you can prepare all the documents in advance.
The withdrawal process lasts from seven to ten business days, which is excellent. After that, everything depends on your payment provider, but it shouldn’t last long. When it comes to transaction speed at Arrowteks, you should know that each account has a different waiting time. So, with the Silver one, you will wait for the longest, of course. With Gold you have prioritized transaction process Level three, with Platinum it’s Level two and with VIP it is Level one.
For now, I like how Arrowteks doesn’t waste its clients’ time.
If you are worried about fees and whether a broker is fully transparent about them, I can tell you that with this broker, there are no hidden fees. Arrowteks listed everything on the website. So, you know in advance what you can expect.
There is a withdrawal fee of just one percent (the minimum is 30 USD/GBP/EUR) and a Dormant Account Fee in the amount of 99 US/GBP/EUR. This is an inactivity fee, in case there are no transactions in a period of 30 days. If you make a transaction, you won’t be charged anything.
If you think that regulation is the only thing you need to look when choosing a broker, let me tell you are making a mistake. There are so many other things to consider before deciding and regulation is just one thing on the list.
Arrowteks doesn’t have a license, for example. But from what we have seen in this Arrowteks review, this broker is ready to offer you everything. From excellent trading conditions to perfect education. So, if you want my advice, look for a broker that will help you grow. With or without a license.
Variety of payment methods
If you decide to open an account and deposit money, you will be able to do that using a couple of different methods. The first one is Credit Card and if you wish, you can use more than one card. In that case, an equal amount will be returned to them and the rest of the profit will go directly to your account with Wire Transfer.
You can also use Bank Wire and Bitcoin as a payment method. Keep in mind that the method you choose for deposit needs to be the one for withdrawals. This is part of the safety process and Arrowteks works on the client’s security every day.
As you can see, this broker can offer you a lot of things. You can trade Forex and CFDs at excellent conditions and most importantly, you can grow your skills over time. So, the only thing I can add in the end is that you have my recommendation to open an account at Arrowteks.